Sector: Energy
Scope
- Definition and implementation of the operational model of Shared Services Company:
- Organisational structure;
- Service offer and client relationship model;
- Definition of processes and production of procedures;
- Pricing model;
- Balanced scorecard.
Benefits
- Creation of a culture of rigour in service management;
- Orientation for continuous improvement;
- Joint responsibility of the client/shared services for service performance;
- Transparency of amounts charged to Business Units;
- Improved performance and focus on results.